APU is seeking employees who desire to engage in our thriving culture by cultivating community through professional interactions, demonstrating a posture of lifelong learning, and modeling Christ-like character. Working together, employees at APU commit to establishing a university atmosphere that is edifying to God and to one another.
The Transcript Coordinator manages all elements of transcript services for the Office of the Registrar. Duties include providing direct customer service, supervising student assistants, filling requests for official transcripts, and developing and coordinating business processes between the Office of the Undergraduate Registrar, the Office of the Graduate and Professional Registrar, and with a third-party transcript services provider.
$ads={1}
Required Education
- Bachelor’s degree in a related area.
Required Experience
- Two to five years experience in higher education student records technology or related field.
- Knowledge of PeopleSoft Campus Solutions is preferred.
Primary Duties/Essential Functions
- Develop business processes and technical standards for transcript request submission through a third-party vendor. Investigate, prepare proposal, including the report of the research completed and fee changes if needed. Implement third party relationship and perform the responsibilities of the primary liaison between Azusa Pacific University and the transcript services vendor.
- Uphold contractual obligations with transcript services vendor, including account reconciliation for payment of fees received, transfer of data between PeopleSoft and vendor, and approval and periodic updates of automated email communication content.
- Process transcript orders on official transcript paper or send electronic PDF’s through National Student Clearinghouse for all present and past traditional undergraduate, graduate, and professional students.
- Manage the process of requesting and uploading APU transcripts to the Board of Registered Nursing Cloud Drive based on approved program rosters.
- Inventory official transcript paper stock and supplies, process printing requests through third-party vendor as needed.
- Access records through PeopleSoft and Alfresco.
- Perform data integrity checks between transcripts and the cumulative educational record in PeopleSoft.
- Follow and uphold FERPA guidelines, and ensure that student assistants aid in the protection of student records and information.
- Develop and lead training and information publications to the community, including students, faculty, and staff.
- Create and maintain a procedure manual.
- Document transcript transactions and verify these transactions when appropriate with letters, memos, and emails to interested parties. Train and supervise student assistants who aid in the documentation of transactions.
- Follow quality control standards for data entry.
- Assists with Commencement planning and execution, and is required to work all commencement events (Winter and Spring) of each calendar year.
- Responsible for daily electronic timekeeping as it applies to the scope of this position.
- Committed to a Christ-centered, multicultural community that values diversity
- Support, affirm, and sustain the beliefs, values, and mission of the university in all facets of one's role and through the university's daily living expectations.
- Other tasks as assigned by your supervisor.
- Regular, punctual attendance as required by the supervisor based on department needs.
Skills
- Ability to communicate effectively with internal and external professionals at all levels.
- Able to handle multiple tasks and responsibilities with minimal supervision.
- Strong interpersonal, collaborative, organizational, and problem-solving skills.
- Logical understanding of data structures, tables and elements and how they are related in a complex database.
Mental Demands
- Ability to work under pressure, exuding a mature demeanor while multi-tasking in a deadline oriented environment with accuracy and consistency.
- Ability to work independently and meet deadlines.
- Ability to work collaboratively with a team, as well as an independent contributor.
- Ability to exercise good judgment and discretionary skills in determining when to act independently and when to consult management prior to taking action.
- Self-starter with a positive attitude.
- In agreement with the purpose and goals of Azusa Pacific University in providing a Christian-based higher education for its students.
Physical Demands
- Requires repetitive motions and sitting at computer keyboard.
- Hearing and speaking on the telephone.
- Able to conduct business at other offices on campus.
- Able to lift, bend, grasp, reach, lift up to 20 lbs. occasionally.
Visual Demands
- Reading, writing notes, and computer monitor.
Environment
- Pleasant office, comfortable temperatures.
Technologies
- Proficient in Google Apps., Microsoft Office, Word, and Excel.
- Knowledge of PeopleSoft Campus Solutions is preferred.
Compensation
- Grade 7: $19.49 to $22.41 is the hourly compensation for this role and reflects what Azusa Pacific University reasonably expects to pay for this position. Actual compensation may vary based on the qualifications, experience, and internal equity. In addition to compensation, APU offers a competitive benefits package.
Azusa Pacific University is a Christ-centered, multicultural community that values and seeks faculty and staff who are committed to diversity, work effectively with diverse populations, and engage others in ways that honor our rich cultural mosaic and biblical foundation. Please click the links to learn more about 'what we believe', our 'missions statement', and 'statement of faith'.
You can learn more about APU by watching the stories of faculty, staff, and alumni as they carry out our mission here: http://www.apu.edu/stories/
Azusa Pacific University will conduct a background check on all final candidates.
Review of applications will begin immediately, and the position will remain open until filled unless otherwise stated. Azusa Pacific University does not discriminate on the basis of race, color, national origin, sex, age, disability, or status as a veteran in any of its policies, practices, or procedures. Women and minorities are encouraged to apply.
Required Skills
Required Experience
