The Position
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Integrated Waste Dispatcher
The City of Ontario has an exciting opportunity for a driven and experienced individual looking to take their career to the next level by becoming an Integrated Waste Dispatcher. The Integrated Waste Dispatcher provides dispatch communication to field service drivers to assist with service and route resolutions, including handling incoming service orders, provides direct service orders to drivers, interacts with customers and customer service staff as needed for service resolutions. This newly created position will play an important role in leading and motivating a team committed to providing excellent integrated waste services to Ontario residents and business owners.
The ideal candidate will possess a leadership approach that both motivates and inspires excellence among employees; has great customer service skills; is self-motivated and known for producing extraordinary results and will provide exceptional service to our community. Successful candidates will embody the values of the City's Approach to Public Service and demonstrate the qualities of a 5 Tool Player – Leader, Thinker, Operator, Communicator, and Public Servant.
Completed applications will be reviewed and only qualified applicants whose qualifications best meet or exceed the requirements of the position and needs of the City, will be invited to participate further in the selection process.
The Eligibility List will consist of both internal and external applicants who meet the qualifications and successfully complete any required selection processes.- The hiring department has the discretion to consider internal applicants on the Eligibility list prior to considering all applicants on the Eligibility list.
- The City reserves the right to limit the number of external applications accepted to the first one hundred (100) best qualified applications.
The Integrated Waste Department, which is part of the City of Ontario's Public Works Agency, is committed to providing timely and efficient integrated waste and recycling collection services with an emphasis on good customer service, sustainability, and environmental stewardship. The Integrated Waste Department includes approximately 116 full time staff and offers a variety of services and programs related to refuse and recycling collection service to approximately 33,000 residential and 3,500 commercial customers. Among the services offered are weekly residential curbside recycling and green waste collection, and a full array of commercial and industrial integrated waste services designed to meet any business needs, including commercial food waste collection services, available six days a week, Monday through Saturday.
The Public Works Agency
The Public Works Agency provides essential construction, integrated waste and recycling collection, fleet and facility maintenance and repair services to the citizens and businesses of Ontario through the Parks and Maintenance, Municipal Services, and Integrated Waste Departments. The Agency strives to meet the daily challenges of maintaining exceptional levels of service to our residents and community, providing stellar customer service, and maximizing all resources to develop and maintain value for the City. The Agency has 232 full time employees and an annual budget of over $105 million.
The City of Ontario
The City of Ontario is a dynamic leading community in the Inland Empire with a variety of fulltime and part-time employment and volunteer opportunities. Ontario enjoys the reputation of being a progressive City which provides solid leadership to its citizens and to the business community. The City provides a full range of services to the community including: Police, Fire, Management Services, Community Life & Culture, Community Development, Economic Development, Public Works, Financial Services and the Ontario Municipal Utilities Company. The City's team is staffed with approximately 1,400 full-time and 200 part-time diverse and talented employees who work to support a common goal of providing excellent service to the community.
We invite you to learn more about the City of Ontario by reviewing the City's website including the City’s 2023 State of the City Address to learn more about the exciting opportunities this position will play in the vital growth of the City in becoming the Premier Community of the Inland Empire!
Please click on other useful links below to learn more about the City of Ontario:
Approach to Public Service (Download PDF reader) (Core values for City of Ontario employees)
Downtown Ontario (What to do in Downtown Ontario)
The Ontario Plan (The City's Comprehensive Business Plan for Development)
OntarioCityEmployees.org (Information about City of Ontario employee benefit plans)
Examples of Essential Functions
The essential functions typically performed by the Integrated Waste Dispatcher include the following:
Dispatches and communicates with drivers, customers, staff and Management on daily service requests, service request changes, and service issues.- Receives, researches and responds to service inquiries regarding trash service and usage.
- Checks-in frequently with drivers to ensure service needs are met.
- Manages and prioritizes service requests for pickup and delivery on containers.
- Coordinates and assigns service tickets to appropriate drivers based on driver location, workload and availability.
- Reviews and coordinates services requests with Supervisors for next day dispatch.
- Reports driver service and safety issues or concerns to Management for resolution.
- Conducts daily audit of tablets; tests and prepares service devices for next day use.
- Records and maintains status of calls via computer, dispatch radio, telephone keyboard, and other communications equipment.
- Performs related duties as assigned.
Qualification Guidelines
Education
High School diploma or recognized equivalent.
Experience
One year of previous customer service and dispatch experience.
Licenses
Valid Class C California driver's license. Acceptable driving record at the time of appointment and throughout employment.
Desirable
Experience with integrated waste collection operations and knowledge of geography and major road networks of the City. Previous experience working in a fast pace, high volume environment is highly desirable.
Special Requirement
This position may be subject to overtime as required for completion of daily assignments.
Supplemental Information
How to Apply
Apply online by clicking on the "Apply" link at the top of this announcement. If this is the first time applying for a position using governmentjobs.com you will be prompted to create a new user account, otherwise log in with your user name and password. Your application and responses to any supplemental questions will be used to evaluate your qualifications for this position. It is suggested that your application include the following:
- List any relevant experience and education that demonstrates that you qualify for the position.
- List all periods of employment for at least the past 10 years, beginning with your most recent or present employer (including, if applicable, all employment with the City of Ontario).
- Separately list each position held, including different positions with the same employer.
Supplemental Question
To complete your application for this position you will be prompted to respond to supplemental questions. This information will be used as part of the application screening and selection process and is designed to help you present your qualifications for this position. This may include a selection step in which your application and supplemental questions are reviewed and scored by a panel of raters familiar with this position.
Incomplete responses, false statements, omission, or partial information may result in disqualification from the selection process. Your responses should be consistent with the information provided on your application.
Please provide succinct, concise, descriptive, and detailed information for each question. If you have no experience, write "no experience" for the appropriate question.
Email Notices
Email is the primary way that the Human Resources or Hiring Department will communicate with you. Please check your email account (including the SPAM folder) on a regular basis for any emails related to the application or selection process. Emails from the city of Ontario will come from "@ontarioca.gov" or "governmentjobs.com." If you change your email address after submitting your application please visit governmentjobs.com and update your profile.
Frequently Asked Questions
If you have any additional questions regarding the application process, please refer to our Frequently Asked Questions page.
The City of Ontario values the health and wellness of our employees and their families. We understand benefits are an important part of your total compensation and we take pride in offering a comprehensive benefit package. Please check out our excellent benefit packages here www.ontariocityemployees.org.
Employees in this classification are represented by Teamsters Local 1932.
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